Refund and Cancellation Policy
Last updated: December 2025
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform. Under this policy:
1. Cancellation Window
Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2. Perishable Items
Foodkey by Areca Hub OPC Private Limited does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
3. Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 1 day of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
4. Warranty Issues
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
5. Refund Processing Time
In case of any refunds approved by Foodkey by Areca Hub OPC Private Limited, it will take 2 days for the refund to be processed to you.
Need Help with a Refund?
Foodkey by Areca Hub OPC Private Limited
2/284-5, Nadar street, Singipuram, Vazhapadi, Salem, Tamilnadu - 636115
Order Daily Needs services
How refunds work for each Daily Needs service:
Meat (chicken · mutton)
Delivery window 07:30 – 17:30 IST. Booking fee ₹100 (chicken) / ₹300 (mutton) charged upfront via Cashfree, adjusted from the final invoice. Item prices are confirmed after weighing at the shop.
Meat delivery is subject to availability — if we cannot source your order within business hours, the entire booking fee is refunded within 3 working days.
Groceries
₹100 booking fee at order placement, adjusted from the final bill. Balance is Cash on Delivery. If an item is out of stock, we substitute the nearest match or refund the fee.
Bike Taxi
Fare is ₹5/km, minimum ₹25. No prepayment — fare is paid in cash after the ride ends. Cancellation before the partner enters the OTP is free; once the ride starts, minimum-fare applies.
Pickup & Drop
₹5/km (min ₹25) for files, keys and small parcels. Prohibited items include cash, valuables, alcohol, hazardous goods and perishables. Foodkey isn't liable for undeclared valuables.