Return Policy
Last updated: December 2025
Return/Exchange Window
We offer refund/exchange within first 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility Criteria
In order to become eligible for a return or an exchange:
Unused Condition
The purchased item should be unused and in the same condition as you received it.
Original Packaging
The item must have original packaging intact.
Sale Items
If the item that you purchased was on sale, then the item may not be eligible for a return/exchange.
Replacement Policy
Only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
Exempted Categories
You agree that there may be a certain category of products/items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.
Return/Exchange Process
For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.
Need to Return an Item?
Foodkey by Areca Hub OPC Private Limited
2/284-5, Nadar street, Singipuram, Vazhapadi, Salem, Tamilnadu - 636115
Order Daily Needs services
Return handling for each Daily Needs service:
Meat (chicken · mutton)
Delivery window 07:30 – 17:30 IST. Booking fee ₹100 (chicken) / ₹300 (mutton) charged upfront via Cashfree, adjusted from the final invoice. Item prices are confirmed after weighing at the shop.
Meat delivery is subject to availability — if we cannot source your order within business hours, the entire booking fee is refunded within 3 working days.
Groceries
₹100 booking fee at order placement, adjusted from the final bill. Balance is Cash on Delivery. If an item is out of stock, we substitute the nearest match or refund the fee.
Bike Taxi
Fare is ₹5/km, minimum ₹25. No prepayment — fare is paid in cash after the ride ends. Cancellation before the partner enters the OTP is free; once the ride starts, minimum-fare applies.
Pickup & Drop
₹5/km (min ₹25) for files, keys and small parcels. Prohibited items include cash, valuables, alcohol, hazardous goods and perishables. Foodkey isn't liable for undeclared valuables.